Q: Dear Laura, what’s taking you so darned long to tell us about Day 2 of your elk hunting trip? We’re beginning to wonder if you really did “bring home the bacon”!
A: Okay, okay. Now just simmer down. We all know a good story takes time and because of a few skeptics who shall go unnamed, (“I can’t believe a creampuff [...]
What’s it like to be the only woman on an elk hunt with five gentlemen? It was pretty interesting! It was also a study in gender differences and the way men and women communicate.
Now, this wasn’t my first elk hunt, but it was the only one in the past five years where I’ve had a tag AND been [...]
Last night we had good friends over for dinner. Both are self employed and both have experience sending out bulk mail. We got talking about how we get our message out to customers and our male friend admitted he doesn’t mail out newsletters any more.
As a fellow small business person, I asked why.
Well, it seems the process is [...]
Well, we can put this one to rest. Not long after my last post, I got a call from the friend who experienced the embarassing confrontation at the Post Office while on his cell phone. Turns out he TOO went back and asked for the specifics and proof of this “mystery rule”. Here’s what he discovered…
It [...]
A friend phoned me up the other night as he stopped by the local Post Office to check his mail. Then abruptly he said, “I’ll have to call you back.” There was some noise in the background, which made me wonder if someone was in the process of “going postal” – but he called back [...]
5 Ways to Get Customer Feedback Other Than Customer Comment Cards
by Laura Benjamin on 01/18/2006
I just got back from purchasing 540 two cent stamps from the Post Office. Yup, you guessed it! I didn’t get my quarterly mailing out to my customer list in time and had to go back to further fund the USPS bottom line! Speaking of lines, I wasn’t alone – I’m obviously not the only [...]
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