How to communicate with confidence, by Laura Benjamin
From the monthly archives:
From one who does customer service training on a regular basis, I’m always keeping my eyes open for examples of great customer service. Here are a few I’ve been collecting. As you can see, they’re not earthshaking examples, but just a sweet spot during the travails of an ordinary day!
1. Thanks to the young man [...]
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I’m about halfway through Chip and Dan Heath’s book, Made to Stick: Why Some Ideas Survive and Others Die. It’s great! With the number of books I hear about, seek out and read, I’m getting pretty fussy these days. This is another one worth your time investment. You’ll know the book by the orange cover [...]
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Yessirrreee the race is on! Let’s see which media outlets, musicians and actors scramble to clean up their act the fastest, now that Mr. Imus’ has become the sacrificial lamb. It’ll be interesting to watch the dialogue heat up as we debate the right to say whatever we want about whomever we want, as opposed to our responsibility to set and respect consistent [...]
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Yesterday I interviewed Kristine Schneider on the in’s and out’s of organizational and company culture. (Listen to the program at www.LauraBenjamin.com/shows.htm ) What a wealth of knowledge she is on this topic, based on years of working with companies around the globe. On the interview, we covered the following:
The 4 types of typical organizational culture [...]
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