How to communicate with confidence, by Laura Benjamin
From the monthly archives:
We had a large call center of about 400 sales and service reps who needed to learn how to offer products and services on inbound calls. At the same time, they were learning, we developed an incentive program to reward them for accomplishments achieved across 7-8 various categories. The categories included things like most improved, highest [...]
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Do you know who Faith Popcorn is? She is a futurist…someone who looks into a virtual crystal ball to predict the shape and trends in our future whether they be in technology, labor, lifestyles, etc. She has written a number of books that are quite intriguing, but the one I'm reading now is her Dictionary of [...]
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I took my daughter's car in for service today to a place where I normally take mine. Even though auto repair shops can be intimidating to those of us who are not mechanically inclined, I am quite comfortable with these folks. Today they fixed her car quickly and even threw in a free light bulb change for [...]
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The author of "The Millionaire Next Door" has come out with another great book, "The Millionaire Mind" to explain what millionaires do differently than the rest of us to be financially successful. Thomas J. Stanley, Ph.D. found there were 5 key factors most often mentioned by millionaires as being very important to their economic success. [...]
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There is a young lady working in the midwest US who makes a 6-figure income. She comes to work at a reasonable hour and leaves 'on the button' at 4pm. The other day her manager said he needed about 10-15 minutes of her time and asked when she would be available.
Her response (along with most others [...]
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